Shipping

ADISAM LIMITED dispatches from Smethwick, West Midlands. This page describes how UK delivery will work when we take live orders. Because checkout is a demonstration, we do not currently dispatch clothes against orders placed on this site, and we do not issue courier tracking numbers.

Where we deliver

When live, we intend to deliver throughout the United Kingdom (England, Wales, Scotland and Northern Ireland). We may add a small surcharge for the Scottish Highlands, islands, and some remote postcodes; that charge will be shown at checkout before you pay. We do not currently offer international checkout.

When we will send

In-stock pieces will ordinarily leave the studio within two to four working days of a paid order. We do not promise next-day delivery. During busy weeks, or if a size is being replenished, we will email if the wait is likely to exceed seven working days.

How long it takes

Once handed to a UK courier, most mainland addresses receive a parcel in two to four further working days. Remote areas can take longer. These timings are reasonable placeholders, not a guarantee, and they start after we have actually dispatched — not after a demo checkout.

Cost

Standard UK mainland delivery, when live, is expected to be a flat charge shown at checkout (we anticipate in the region of £4.95, confirmed when payments go live). We may offer free standard delivery above a stated order value. There is no collection-from-studio option advertised, and no cash on delivery.

Tracking

Paid orders will include a tracking link in the dispatch email, from the courier we use at the time. We will not invent tracking numbers, and we will not pretend a demo order is on a van.

Failed delivery

If a parcel cannot be delivered, the courier’s card or email will explain the next step (redelivery or a local shop). If it is returned to us unclaimed, we will refund the goods less the original outbound postage, unless the failure was our error.

Damage in transit

If a piece arrives damaged, photograph the packaging and the garment and email adisamltd@outlook.com within a reasonable time. Do not throw the packaging away until we have replied. Faulty and damaged goods follow the returns page and the Consumer Rights Act 2015.